Annual Member Meeting Summary & Annual Report

Annual Member Meeting Summary

Each year, the Health Access Cooperative's board will meet with members to share how the cooperative performed, review the financials, and talk openly about what's ahead. This year's meeting was the first of its kind and it set the tone for what we hope becomes something you look forward to every spring.

This is your recap. Whether you were there or not, this is your cooperative and you deserve the full picture.

A Year Worth Talking About

The cooperative model is simple in theory: when members share risk together — without insurance company overhead — costs stay low and value stays high. In 2025, that played out in the numbers.

Membership grew from 4,289 members in January to 8,874 by year's end — a 489% increase since December 2024. The Co-op paid $5.8 million in member health expenses, from new babies to serious illness. Administrative costs ran around $21 per member per month, compared to $70–$117 for traditional insurers. And for the third year in a row, rates didn't move.

Meanwhile, marketplace silver plan premiums rose a combined 31% over the same period (KFF). Co-op members saw zero of that.

What the Cooperative Actually Did for People

The statistics tell one story. The member experiences tell another.

One member was diagnosed with a rare neurological disease. Within days, she had lost the ability to move, eat, and drink. Total bills came to approximately $300,000. Her out-of-pocket cost was $1,000 — her deductible. The Co-op covered the rest, and within months she had fully recovered.

Another family found out they were expecting twins. Twin pregnancies mean more monitoring, more appointments, and often a NICU stay — costs that can run $20,000 or more out-of-pocket under traditional insurance. With the Co-op, the family paid a single $1,000 deductible for the entire pregnancy, delivery, and postnatal care. The Co-op paid the rest directly to the hospital.

More than 120 babies were supported through the Co-op in 2025. These aren't exceptional cases. This is the model working as intended.

"We didn't have to worry about the cost. We highly recommend Health Access."
 — Maria, Co-op Member

How the Co-op Compares

For a sense of what Co-op membership is worth in dollar terms: the average family enrolled in traditional insurance is projected to pay around $29,150 in 2026. Co-op families pay $4,656–$8,256 per year. That's $20,900 to $24,500 in annual savings — money that stays with employers and employees instead of funding insurance company overhead.

Beyond premiums, the differences compound. Co-op members have no restricted provider network, no prior authorization requirements, and a maximum family out-of-pocket of $2,000 per year. Traditional insurance can run $9,400 to $18,900. Claims are paid in under 10 days on average, compared to 30–60 days with traditional insurers.

These aren't marketing claims — they're what the 2025 data shows.

The Finances: Healthy and Building

The board reviewed full 2025 financials at the meeting. The unaudited figures show $12.17 million in member contributions collected, $5.8 million paid out in member medical expenses, and $2.19 million in operating costs — leaving a cooperative surplus before year-end adjustments.

The board directed $3 million of that surplus into Member Reserve Capital, to be held in the Health Access Trust. Combined with deferred revenue — funds set aside to cover 2025 claims paid in early 2026 — $4.73 million is now positioned to support members going forward. The trust will be managed by a professional investment advisor, with a conservative mandate: protect principal, maintain liquidity, and generate a modest positive return.

The board also voted to establish the trust formally and authorize the investment advisor engagement — both passed unanimously.

One number worth highlighting on its own: $4.3 million in total member financial resources as of December 31, 2025. This is what the Co-op has available to meet member needs.

What's Ahead

The board isn't declaring victory — they're building on it. The priorities heading into the rest of 2026 are straightforward: keep rates stable, grow the member pool (a larger risk pool is a stronger one), continue investing in faster claims technology, and build the trust reserves year over year.

The goal isn't to be the biggest. It's to be the most reliable — the cooperative that members can count on when something actually goes wrong.

"I'm extremely happy with my time in the Cooperative Plan. Thank you for offering it."
 — Cara K, Co-op member

Your Annual Report

The full 2025 Annual Report is available below. It includes the complete financial statements, the benchmark comparison, member stories, and the board's full message. As a member-owner, you have every right to read it — and we'd encourage you to.

If the financials raise questions or something isn't clear, reach out. That's what this cooperative is for.

This Meeting Will Happen Every Year

The Annual Member Meeting is a fixture going forward. Each spring, you'll have a direct line to the board — to hear the numbers, ask questions, and when there are decisions to be made, to have a voice in them. This is your cooperative. That's not a tagline. It's how it actually works.

We hope to see you next year. And if you have questions between now and then, we're at cooperative@healthaccesssolutions.com.

How to Submit a Preventive Reimbursement Request

Using your Health Access Preventive membership is simple with no network limitations. Just visit the provider of your choice to receive the eligible service, and then submit the bill to Health Access Solutions for reimbursement.

Some providers may ask you to pay at the time of service, but most will just provide a bill. Either way, we’ll get you the funds quickly to reimburse you for the service.

Whether you’re getting reimbursed for a flu shot, a vision exam, a lab screening, or other eligible service, submitting your claim is quick and straightforward. Here’s the step-by-step process.

What You’ll Need Before You Submit

To make sure your reimbursement request is processed without delay, please have the following ready:

Need help understanding what an itemized bill is? Check out our guide for what they are and why we need them here.

Submitting a Preventive Reimbursement Request

The first step is to log in to your member dashboard and navigate to the button labelled “Submit A Preventive Reimbursement.”

Next, complete the form with the necessary information and upload your itemized receipt.

Keep in mind, you can submit multiple requests at the same time.

After you submit your reimbursement request, you’ll receive a confirmation from Health Access Solutions. Once our team has reviewed your request, it will be processed within a few business days. If our team needs any additional information about your request, they will be in touch with you directly.

Need Assistance?

If you have any questions or need help submitting your reimbursement request, our support team is ready to assist you. You can reach a helpful member of our team at members@healthaccesssolutions.com or (800) 606-1135.

How to Use Your Health Access Cooperative Membership

Mira este video en español aquí.

With Health Access Solutions, you’re part of a member-focused approach to health care that combines everyday preventive care with support for larger, unexpected medical needs. Through your employer, you have access to both Health Access Preventive and Health Access Cooperative memberships.

Health Access Preventive includes access to primary care, prescriptions, and routine, preventive services, while the Health Access Cooperative provides assistance for significant medical expenses.

Let’s explore how both work and how they complement each other.

Health Access Preventive: Your Foundation for Wellness

The Health Access Preventive is made up of three key pieces that work together to provide you and your family with quality health care that is both affordable and convenient. These three pieces are your primary care, prescriptions, and reimbursements for basic wellness services.

Learn more about how Health Access Preventive works here.

Health Access Cooperative: Support for Major Medical Events

The Health Access Cooperative is your safety net for larger, unforeseen medical expenses. It operates on a cooperative model, focusing on member needs rather than profits. Here's how it works:

This approach ensures you receive necessary care without the high premiums and deductibles associated with traditional insurance.

Coordinating Your Membership Benefits

It’s important to understand when to use each part of your membership:

By leveraging both memberships, you ensure comprehensive coverage for both everyday health needs and unexpected medical situations.

Getting Started

To make the most of your membership:

  1. Access Your Member Dashboard: Find detailed information about your benefits and member portions. Learn how to log in here.
  2. Submit Reimbursements: Use the member dashboard to submit receipts for preventive services. Learn about what information you’ll need here.
  3. Plan for Major Medical Needs: In the event of a significant medical incident, contact our member support team to understand how the Cooperative membership works and what you need to do next.

For assistance or more information, reach out to our member support team at members@healthaccesssolutions.com or call (800) 606-1135.

How To Use Your Health Access Preventive

Mira este video en español aquí.

The Health Access Preventive is made up of three key pieces that work together to provide you and your family with quality health care that is both affordable and convenient. These three pieces are your primary care, prescriptions, and reimbursements for basic wellness services.

Here’s how they fit together.

Primary Care

Through your primary care provider, you have access to a personal care team of doctors, nurses, and health advisors. They can help you manage ongoing health conditions, prescribe medication, send orders for labs and imaging, and much more. Go to your primary care provider for most of your routine medical needs.

Learn more about why to use your primary care here.

Prescription

Through your prescription service, you have access to some of the lowest-priced prescription medications in the country. We partner with a nationwide network of pharmacies to give your access to affordable drug pricing at over 65,000 locations. Use your prescription service anytime you need to fill a prescription from a pharmacy.

Learn more about how to use your prescription service here.

Basic Wellness & More!

With Health Access Preventive, you can get reimbursed for preventive medical services such as dental cleanings, vision exams, flu shots, and much more. Simply snap a picture of your bill and submit it for reimbursement right from your phone.

If you have eligible preventive expenses, you can submit them using the Preventive Reimbursement Form that is located on your Member Dashboard. To access it, you will need to log in with your Member ID to better protect you and your information. If you have that information, you can log in here.

Not sure what your Member ID is? No problem. You can look up your membership information anytime using our Member Search tool here. Once you have looked up your information, you can go directly to the login page.

Common Ways to Use Health Access Preventive

Here are some common ways that members use Health Access Preventive. If you aren’t sure how you should use your membership at the moment, these examples may help guide you. Keep in mind, however, these are just a few of the many benefits included in your membership!

* Some primary care providers offer virtual care, but not all. Check with your primary care provider to find out the best way to receive your care.