Annual Member Meeting Summary & Annual Report

Annual Member Meeting Summary

Each year, the Health Access Cooperative's board will meet with members to share how the cooperative performed, review the financials, and talk openly about what's ahead. This year's meeting was the first of its kind and it set the tone for what we hope becomes something you look forward to every spring.

This is your recap. Whether you were there or not, this is your cooperative and you deserve the full picture.

A Year Worth Talking About

The cooperative model is simple in theory: when members share risk together — without insurance company overhead — costs stay low and value stays high. In 2025, that played out in the numbers.

Membership grew from 4,289 members in January to 8,874 by year's end — a 489% increase since December 2024. The Co-op paid $5.8 million in member health expenses, from new babies to serious illness. Administrative costs ran around $21 per member per month, compared to $70–$117 for traditional insurers. And for the third year in a row, rates didn't move.

Meanwhile, marketplace silver plan premiums rose a combined 31% over the same period (KFF). Co-op members saw zero of that.

What the Cooperative Actually Did for People

The statistics tell one story. The member experiences tell another.

One member was diagnosed with a rare neurological disease. Within days, she had lost the ability to move, eat, and drink. Total bills came to approximately $300,000. Her out-of-pocket cost was $1,000 — her deductible. The Co-op covered the rest, and within months she had fully recovered.

Another family found out they were expecting twins. Twin pregnancies mean more monitoring, more appointments, and often a NICU stay — costs that can run $20,000 or more out-of-pocket under traditional insurance. With the Co-op, the family paid a single $1,000 deductible for the entire pregnancy, delivery, and postnatal care. The Co-op paid the rest directly to the hospital.

More than 120 babies were supported through the Co-op in 2025. These aren't exceptional cases. This is the model working as intended.

"We didn't have to worry about the cost. We highly recommend Health Access."
 — Maria, Co-op Member

How the Co-op Compares

For a sense of what Co-op membership is worth in dollar terms: the average family enrolled in traditional insurance is projected to pay around $29,150 in 2026. Co-op families pay $4,656–$8,256 per year. That's $20,900 to $24,500 in annual savings — money that stays with employers and employees instead of funding insurance company overhead.

Beyond premiums, the differences compound. Co-op members have no restricted provider network, no prior authorization requirements, and a maximum family out-of-pocket of $2,000 per year. Traditional insurance can run $9,400 to $18,900. Claims are paid in under 10 days on average, compared to 30–60 days with traditional insurers.

These aren't marketing claims — they're what the 2025 data shows.

The Finances: Healthy and Building

The board reviewed full 2025 financials at the meeting. The unaudited figures show $12.17 million in member contributions collected, $5.8 million paid out in member medical expenses, and $2.19 million in operating costs — leaving a cooperative surplus before year-end adjustments.

The board directed $3 million of that surplus into Member Reserve Capital, to be held in the Health Access Trust. Combined with deferred revenue — funds set aside to cover 2025 claims paid in early 2026 — $4.73 million is now positioned to support members going forward. The trust will be managed by a professional investment advisor, with a conservative mandate: protect principal, maintain liquidity, and generate a modest positive return.

The board also voted to establish the trust formally and authorize the investment advisor engagement — both passed unanimously.

One number worth highlighting on its own: $4.3 million in total member financial resources as of December 31, 2025. This is what the Co-op has available to meet member needs.

What's Ahead

The board isn't declaring victory — they're building on it. The priorities heading into the rest of 2026 are straightforward: keep rates stable, grow the member pool (a larger risk pool is a stronger one), continue investing in faster claims technology, and build the trust reserves year over year.

The goal isn't to be the biggest. It's to be the most reliable — the cooperative that members can count on when something actually goes wrong.

"I'm extremely happy with my time in the Cooperative Plan. Thank you for offering it."
 — Cara K, Co-op member

Your Annual Report

The full 2025 Annual Report is available below. It includes the complete financial statements, the benchmark comparison, member stories, and the board's full message. As a member-owner, you have every right to read it — and we'd encourage you to.

If the financials raise questions or something isn't clear, reach out. That's what this cooperative is for.

This Meeting Will Happen Every Year

The Annual Member Meeting is a fixture going forward. Each spring, you'll have a direct line to the board — to hear the numbers, ask questions, and when there are decisions to be made, to have a voice in them. This is your cooperative. That's not a tagline. It's how it actually works.

We hope to see you next year. And if you have questions between now and then, we're at cooperative@healthaccesssolutions.com.

How to Submit a Preventive Reimbursement Request

Using your Health Access Preventive membership is simple with no network limitations. Just visit the provider of your choice to receive the eligible service, and then submit the bill to Health Access Solutions for reimbursement.

Some providers may ask you to pay at the time of service, but most will just provide a bill. Either way, we’ll get you the funds quickly to reimburse you for the service.

Whether you’re getting reimbursed for a flu shot, a vision exam, a lab screening, or other eligible service, submitting your claim is quick and straightforward. Here’s the step-by-step process.

What You’ll Need Before You Submit

To make sure your reimbursement request is processed without delay, please have the following ready:

Need help understanding what an itemized bill is? Check out our guide for what they are and why we need them here.

Submitting a Preventive Reimbursement Request

The first step is to log in to your member dashboard and navigate to the button labelled “Submit A Preventive Reimbursement.”

Next, complete the form with the necessary information and upload your itemized receipt.

Keep in mind, you can submit multiple requests at the same time.

After you submit your reimbursement request, you’ll receive a confirmation from Health Access Solutions. Once our team has reviewed your request, it will be processed within a few business days. If our team needs any additional information about your request, they will be in touch with you directly.

Need Assistance?

If you have any questions or need help submitting your reimbursement request, our support team is ready to assist you. You can reach a helpful member of our team at members@healthaccesssolutions.com or (800) 606-1135.

How to Access & Use Your Prescription Card

As part of your Health Access Solutions membership, your prescription service includes access to several tools and resources to help you find affordable medications. One of those resources is Drexi, a pharmacy benefit manager with a network of over 65,000 pharmacies nationwide and tools to help you compare prices, locate medications, and explore lower-cost options. To access this network, you have been provided with a prescription card to use when ordering or picking up medication at a pharmacy.

Always Use the Latest Version of Your Prescription Card

Before heading to the pharmacy, make sure you’re using the current version of your prescription card. Prescription card details may change from time to time, and using an outdated card is one of the most common reasons members run into issues at the pharmacy.

If your card isn’t working, it’s likely the information has been updated and you are using an outdated version. To get the most up-to-date version of your card, simply log in to your Member Dashboard and navigate to the link labelled “Prescription (RX) Card.”

Get Support

If you’re still having trouble—or if you have other questions about how to use your prescription service, call the support number for Drexi listed on your prescription card. 

If you have other questions about your membership or need help with the new login process, our member support team is ready to assist you. You can reach a helpful member of our team at members@healthaccesssolutions.com or (800) 606-1135.

More Affordable Prescription Options with Drexi Advocacy & International Mail Order

As part of your Health Access Solutions membership, your prescription service includes access to several tools and resources to help you find affordable medications. One of those resources is Drexi, a pharmacy benefit manager with a network of over 65,000 pharmacies nationwide and tools to help you compare prices, locate medications, and explore lower-cost options.

We’re excited to share a few important updates to what’s available through Drexi, including international mail order options and additional support from the Drexi Advocacy team.

What’s New

Drexi Advocacy Support

The Drexi Advocacy Program connects you with a real person who can help you:

This support is available to all Health Access Preventive members and may be especially helpful if you’re prescribed a high-cost medication or if your medication isn’t available at a price that fits your budget.

You can reach an Advocate by calling 877-688-5461 or emailing drexiadvocacy@amps.com. Simply let them know that you are a member of Health Access Solutions.

International Mail Order Option

Many prescription medications are significantly less expensive outside the United States. Drexi now offers an international mail order option that allows members to access these medications through carefully vetted international partners in countries such as Canada, the United Kingdom, Australia, and New Zealand.

Here’s how it works:

  1. Check if your medication is on the International Drug List listed on page 4 of this brochure.
  2. Contact Drexi for support.
  3. Drexi will confirm eligibility, request authorization, coordinate with your provider, and manage shipping.

Medications are delivered to your home and meet safety and quality standards, however, we do still recommend that you discuss any changes with your provider.

Here are examples of what members might pay for a 90-day supply of select medications using Drexi’s international program:

MedicationApprox. U.S. PriceIntl. Price via Drexi
Farxiga$1,600$495.24
Eliquis$1,850$618.20
Ozempic$3,045$1,779.12
Wegovy$4,500$1,600

Prices vary based on availability and location. Always consult your provider before changing prescriptions.

How can I access my prescription card?

Your prescription card can be sent directly to your smartphone when you text "prescription" to (239) 299-0333. Your prescription card is also available when you log in to the Member Dashboard.

Need Help?

If your medication isn’t listed or you have questions about how to proceed, contact Drexi at 877-688-5461 or email drexiadvocacy@amps.com.

If you have questions about your Health Access Preventive membership, you can reach a helpful member of our member support team at members@healthaccesssolutions.com or (800) 606-1135.