The Health Access Benefit gives people more control over their health and health care costs. If you are a benefits administrator at a company that offers the Health Access Benefit, you know that it's different from other benefit programs and your employees may have extra questions.
Here are some of our member’s most commonly asked questions (and their answers!) so that you can quickly help your employees get the most value out of their Health Access Benefit.
How does the Health Access Benefit work?
The best way to help a member understand the Health Access Benefit is to direct them to the “How it Works” tab on our website. There they can review the three elements of their Health Access Benefit: primary care, prescription, and preventive care. There is also a short video on that page that gives a comprehensive overview of the Health Access Benefit that you can show to individuals or groups. The video is also available in Spanish.
Members can also review their membership details in their personalized Digital Membership Packet. This can be retrieved from our Help Desk, which is open 24/7 by search, text message, and email. They can also call our Help Desk to speak to a person on weekdays, from 9 AM to 5 PM eastern time.
Note: Some members may also have a medical cost sharing membership or traditional insurance policy. If anyone needs help understanding how these work with their Health Access Benefit, they can contact our Help Desk. We are happy to help!
How do I get reimbursed? What is eligible for reimbursement?
Our members love that they can get reimbursed for qualifying preventive medical services like flu shots, wellness visits, dental cleanings, vision exams, and more. Members can review a list of eligible expenses and find the instructions to submit an actual reimbursement request in the “Preventive” section of their Digital Membership Packet (which can be retrieved from our Help Desk anytime).
Where can I find my Prescription card?
Members can easily access their prescription card in their Digital Membership Packet. Or they can quickly get a copy on their cell phone by retrieving it by text or email from our Help Desk anytime.
Administrative Bonus Tip: How can I see an itemized invoice?
Here’s how you can access an itemized invoice for your company:
- Login to your HINT account.
- Click on the “Invoices” tab and then the desired invoice.
- Select “Export to Excel” to see a breakdown per employee.
We are Here to Help!
Have any other questions about the Health Access Benefit? Our team is happy to help! As a benefits administrator, we encourage you to save our contact information for our member support team:
- Email: members@healthaccesssolutions.com
- Phone: (800) 606-1135